Exchanges and Returns

Didn’t work out? That’s okay! At Mox we want you to be completely happy with your order. If for some reason you are not happy with your online purchase you can exchange or refund within 90 days.

Here’s how:

  • All shoes returned must be in their original condition, unworn with tags intact.

  • Please include the Mox Exchange or Return form, and try to include the packing slip or invoice if possible.

  • If you need any advice on sizing or color for an exchange please get in contact with us via and we will be very happy to help you with any information you need.
  • All exchange requests are subject to product availability. If your exchange cannot be processed because of product color or size availability we will contact you with alternatives.

  • If you would like to exchange or return your Mox you need to cover the postage costs to send them back to us. For exchanges, we will then cover the postage costs to send the new Mox back to you once per order. If you exchange a second time you will then also need to cover the return postage cost.

  • Mox is not responsible for the loss of shoes being returned. We recommend using a trackable delivery method.

  • Mox is unable to process any exchange or return on items that were not bought from our online store.

Mail your shoes with the completed Exchange or Return form to:

Mox Online Pty Ltd
PO Box 517
Willoughby NSW 2068