Product
What are Mox made from?
Mox are made from 100% man made rubber. Unlike the jelly shoes from the 1980’s which were made of hard PVC plastic, Mox are made from a rubber that is soft, comfortable, light weight, fully submersible and easy drying. Mox feel very much like a traditional rubber flip flop but with the security of a closed toe shoe.
You will notice new Mox feel a lot softer than you remember the ones you used to order from Mox - it is true! Over the past few years we have created our next generation of Mox Rubber - now softer & even more comfortable!
Will my feet feel sweaty in Mox?
Surprisingly, no. Mox have been designed in a basket weave with sufficient gaps to provide ample ventilation for a closed toe shoe. Even though every shoe has an appropriate season, Mox has been designed with a moderate climate in mind making it a versatile all year round shoe. Even during Summer, Mox should not feel significantly sweatier than a traditional closed toe leather or synthetic shoe.
How do I take care of my Mox?
Regular cleaning with liquid soap, cold water and a soft brush will ensure that your Mox shoes always look their best.
How long will my Mox last?
Depends how much you love and wear them! You should expect a season or two of wear from your Mox. Mox are designed for comfort. Mox are formed from 100% man made rubber rather than plastic. You should find Mox do not require 'wearing in' as they are comfortable right from the moment you first slip them on, and will only further shape to your foot the longer you own them.
What if I have wide feet?
From customers who have wide feet, we have heard Mox are perfect. Mox mould to your feet within a few wears. If your foot is very wide you may be more comfortable wearing one size up from the size suggested in our sizing chart.
Ordering
What forms of payment do you accept?
Our online store accepts all major credit cards, PayPal and AfterPay as forms of payment.
Is it safe to use my debit or credit card on your site?
Security is very important to Mox. We use up-to-date SSL security to ensure that all information on the site that you provide us with is encrypted and is not vulnerable to interception.
Payments are transacted by Stripe or Paypal who are both compliant with the strictest PCI requirements with an encryption key length of 128-bits (the highest level commercially available).
Shipping and returns
Please also refer to our Shipping & Returns page.
How long will it take to receive my Mox?
Orders are usually processed within 1-2 working days. Moxshoes.com only delivers to the USA & Canada. Please visit our Shipping & Returns page for locations, shipping costs and estimated delivery times from Australia.
If you are located elsewhere in the world and are interested in purchasing our shoes, please visit the Mox Global website moxonline.com.au
The item I want is out of stock. What do I do now?
Please email us at hello@moxshoes.com and let us know what colour and size you are interested in and we will give you an update.
Do you backorder?
No, we do not backorder if an item is out of stock. Please email us at hello@moxshoes.com and let us know what colour and size you are interested in and we will give you an update.
How do I change or cancel my order?
If you need to change your order please contact us immediately via hello@moxshoes.com
We may begin processing your order soon after it is placed. There is no guarantee that we will receive your change or cancellation prior to processing your order. If you receive your shoes and need to request a change please do so via the normal returns and exchange procedures.
What is the exchange or return policy?
Please refer to our Exchanges & Returns page for details.
General
How do I contact you?
Complete the form on our Contact Us page or via hello@moxshoes.com
Can I buy Mox from a physical store?
Mox is only online. If you have any questions around the colors or sizing help please send us an email at hello@moxshoes.com and we will be happy to help.